This updated edition is tailored specifically for the school library media specialist, focusing on reference processes, sources, services, and skills. It also offers useable, real-life examples - ones media specialists can to refer to when particular reference situations arise in school library media centers. This new edition contains updated terminology and techniques, research processes and models, selection, evaluation, maintenance of reference sources, and addresses the vast changes in technology with a wealth of Web-based tools and new print resources. Webliographies provide a value-added component to this book.