Virtual Reference on a Budget: Case Studies
[1-58683-287-5]

This book, which arose from projects completed during a doctoral course at the University of North Texas School of Library and Information Sciences, offers examples of VRS services that utilize economical software and designs that accommodate low budgets and time restraints. The text begins with an outline of the credentials of the book's 20 contributors who, as a group, have extensive experience in public, academic, and corporate work. The first chapter includes general information about VRS and proposes a model based on the use of an instant-messaging service. It incorporates the exploration of user needs, resources, technology, policy development, staff training, marketing and promotion, and evaluation. The remaining five chapters, each a project from the doctoral course, outline the creation of VRS for deaf students; students in middle school, high school, and college; and training for and promotion of virtual reference services. Current research, templates for instant-messaging services, Web sites, and marketing techniques are included. This book offers an assortment of valuable tools and methods helpful in providing virtual reference services to reach remote users.—School Library Journal, Rebecca Sheridan, Easttown Library & Information Center, Berwyn, PA